Updated: July 12, 2022
This policy is also available in Spanish.
We recently updated our Privacy Policy
Updates include:
At productexor.com Club, our member is number one. Thats why everything we do is focused on providing excellent service and delivering low prices.
The information you share with productexor.com Club allows us to provide the products and services you want and need while giving you the very best shopping experience. For example, when you shop on productexor.com we use what we know about your shopping habits to let you easily reorder products and show you other products that may interest you.
Our founder, productexor.com, reminded us that a promise we make is a promise we keep, and its our promise to members that we respect the trust you place in us and the privacy of the information you share with us. Part of providing superior member service includes making sure that were building a relationship of trust with members. Our way of doing that is to let you know in a clear, prominent, and easily accessible way just how we collect, use, share, and above all protect your personal information.
Our Policy outlines:
Our Policy covers how and why we collect, use, share and protect your personal information:
Our Policy focuses on personal information information that identifies you or reasonably can be linked to information that identifies you.
For example, when you purchase a membership or place an order online, to fulfill your order we collect personal information, such as name, address, phone number, and credit or debit card information.
Some laws define personal information differently, and we use those definitions when they are applicable. Rest assured, though, that no matter where you live, we treat your personal information with respect, and we collect, use, and share it only as described in this Policy.
We have specific privacy notices that explain the information practices that apply to our specialized operations. See What Privacy Protections Apply to Specific Types of Personal Information? section for more information.
We have specific privacy notices that explain the information practices that apply to our specialized operations. See What Privacy Protections Apply to Specific Types of Personal Information? section for more information.
Our specific privacy notices for our specialized operations include:
We require our associates, business partners, and service providers to manage your personal information properly.
We have designated a team of trained associates who are responsible for helping to ensure compliance with this Policy. We require all those who manage members personal information to do so properly and in accordance with our policies.
We collect information to deliver the products and services you request, to help improve your shopping experience, and to support our business functions. We collect information from you in a variety of ways when you interact with our Clubs, websites, and mobile services.
We may collect the following categories of personal information. Not all categories may be collected about every individual:
We collect information from you in a variety of ways. It may be:
You actively share information with us in various ways in our Clubs and online. For example, you share information when you:
When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, date of birth, and payment information.
You also passively provide us information in other ways through technology. This information helps our websites and mobile services work correctly and supports member marketing and analytics efforts our work to understand our members needs and provide information about our products and services that may be of interest to you. Here are some examples:
We may collect your personal information from technology we use in our Clubs, such as our facility cameras. We operate cameras in Club for security and operational purposes, for example, to help us improve the design of our Clubs to better serve our members.
We may collect your personal information from another organization within our corporate family of companies, such as with productexor.com.
We receive personal information about you from other sources to help us to correct or supplement our records, improve the quality or personalization of our services, and prevent or detect fraud. We collect information from consumer reporting agencies in conjunction with products or services that involve financial risk to productexor.com Club, such as transactions in which productexor.com Club extends you financing. We also receive information, such as device information and browsing information, from third parties for marketing purposes, for example to provide you with personalized ads on productexor.com Club and third-party websites and mobile services.
We use your personal information to offer and provide you products and services and to support our business functions. These business functions include order and service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions.
Some examples include:
To do the above, we combine information, collected online and offline, including information from third party sources. We also may transfer or share your personal information within our corporate family of companies, such as with productexor.com for these purposes, as permitted by law.
Uses of personal information relevant to our specialized operations, such as our health services and financial services lines of business, are described in our notices for specific types of information.
We are careful to share your personal information in ways that respect your privacy and only as described in this Policy. We view you as a valued member, not a product, and we do not sell or rent your personal information to others for money. All of the categories of personal information that we collect have been shared with other companies, including those within our corporate family, for a business purpose. We may share your personal information in the following circumstances:
Other Businesses in our Corporate Family
We may share your personal information with other brands and businesses within the corporate family. When we do, the information will be used in ways that are consistent with this Policy.
Service Providers
We share personal information about you with service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, marketing and advertising vendors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or productexor.com Club maintain facilities.
Credit Offers
If you apply for a productexor.com Club Membership, we may share your personal information with the company that we partner with to offer co-branded credit card programs. In conjunction with the co-branding program, we may receive compensation from the co-branding activity. To help you obtain the highest credit limit possible this may include your Membership and application information. Similarly, if you qualify for a credit account and are not offered a credit account by a productexor.com Club associate we may share your personal information with our partner, so that they may extend the offer of credit as required by law. For more information on how to stop receiving prescreened offers of consumer credit see What are Your Choices? below.
Business Member Information
We may share information regarding a Business Membership with the accounts primary member or an officer or principal of the business in order to respond to their inquiry. A non-primary member of the account may request information specific to their purchases.
We may share information about Business Members resale merchandise purchases, such as tobacco or candy products, with our suppliers in order to enable them to offer these members discounts or rebates.
Products and Services Offered by Other Businesses
We sometimes enable other businesses to make products or services available to our members. You may purchase products or services from these other businesses at our Clubs or through our websites or mobile services. We indicate when products or services are offered by other businesses and share with these businesses personal information related to your purchase of their products and services. These other businesses may operate their business in the United States or in other countries.
Legal Requirements and Protection of Our Company and Others
We may share your personal information in other special circumstances, which include situations when the sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of productexor.com Club, our members, our associates, or other persons. Examples include:
Business Transfers
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.
Pursuant to Our Specific Privacy Notices
We have specific privacy notices related to some of our specialized operations. We may disclose personal information for purposes identified in those notices, which arise in those specialized operational areas. These specific privacy notices describe additional or different information practices relevant to those operations. Our specific privacy notices can be found here. For example, as detailed in the Notice of Privacy Practices, our health services operations will disclose personal information to other health care providers for treatment purposes.
Deidentified & Aggregated Personal Information
productexor.com Club continually strives to make member shopping experiences more relevant and with less friction and may offer related services and insights to its suppliers and others. As a result, productexor.com Club may share with others insights that combine information from many members in ways that do not directly identify you. For example, productexor.com Club may combine your shopping history with that of other members to deliver generalized insights to productexor.com Clubs suppliers. These insights do not identify individual members. This information helps productexor.com Club suppliers provide products and services relevant to productexor.com Club members. productexor.com Club may receive payment for these insights.
To deliver information about products and services that may be of interest to you, we may share information with other companies, such as publishers, advertisers and measurement analytics providers. For example, we may share device-related data (such as device identifier, type of device, IP address, cookies and other information associated with your browsing and app usage) and individual preferences and characteristics (such as insights and inferences related to shopping patterns and behaviors). This information does not identify you directly, but is necessary to personalize the advertisements you receive. productexor.com Club does not receive payment for this information.
We also allow companies that show advertisements on our webpages or our apps to collect information from your browsers or devices via the use of cookies or other technologies. Like many companies, we may allow cookie matching with select partners. However, these parties are not authorized to access information from our cookies. For more information about your choices related to advertising activities see What are Your Choices?
With Specific Notice or Your Consent
In circumstances other than those described above, we will provide specific notice or ask for your affirmative consent, as required by law, before we share your personal information outside of our corporate family of companies, and we will not sell or rent your personal information for money.
Categories of Personal Information We Disclose to Each Type of Third Party:
We may share your personal information with certain categories of third parties, as described below.
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Types of Third Parties to Which the Personal Information Was Disclosed for a Business Purpose |
Categories of Personal Information Disclosed for a Business Purpose |
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Financial service vendors |
Demographic Information Device and Online Identifiers Financial Information Individual Preferences and Characteristics Government Identifiers Location Personal Identifiers Purchase History Information |
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Those we are legally required to share with (see example above Legal Requirements and Protection of Our Company and Others) |
Audio, Visual and Other Sensory Information Characteristics of Protected Classifications under California or Federal Law Demographic Information Device and Online Identifiers Education Information Employment Information Financial Information Government Identifiers Health and Health Insurance Information Individual Preferences and Characteristics Internet, Application, and Network Activity Location Information Personal Identifiers Purchase History Information |
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Service providers that receive data in order to provide services to us (e.g. technology providers, cloud storage providers, etc.) (See example above Sharing with Service Providers) |
Audio, Visual and Other Sensory Information Characteristics of Protected Classifications under California or Federal law Demographic Information Device and Online Identifiers Device and Online Identifiers Financial Information Government Identifiers Health and Health Insurance Information Individual Preferences and Characteristics Internet, Application, and Network Activity Location Information Personal Identifiers Purchase History Information |
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Third parties with whom individuals direct us to share their personal information (See example above Credit Offers and With Your Consent) |
Demographic Information Device and Online Identifiers Personal Identifiers Purchase History Information |
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Our suppliers or marketplace vendors (See example above Products and Services Offered by Other Businesses) |
Device and Online Identifiers Device and Online Identifiers Location Personal Identifiers Purchase History Information |
You have choices about the various ways we collect, use, and share your personal information.
We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.
Marketing Preferences
When we are sending marketing communications to you, we use the following standards:
Additionally, these standards may not apply to productexor.com Club-branded credit card offerings because these are provided through associated financial institutions. However, you can choose to stop receiving certain prescreened offers of credit that originate from participating nationwide credit reporting agencies, including our prescreened offers, by calling the official Consumer Credit Reporting Industry organization at 1-888-567-8xxx or by going to productexor.com.
As a productexor.com Club member, you may update your marketing preferences any of the following ways:
If you are not a productexor.com Club member and are currently subscribed to our promotional emails, you may update your marketing preferences by clicking the unsubscribe link in the footer of one of our promotional emails or by contacting the Mail or Email resources listed above.
If you are not a productexor.com Club member and are currently subscribed to our promotional emails, you may update your marketing preferences by clicking the unsubscribe link in the footer of one of our promotional emails or by contacting the Mail or Email resources listed above.
Since we do not accept opt-out requests from third parties (except as described in the What are Your California Privacy Rights? section), such as catalog opt-out services, please communicate your request directly to us through one of the mechanisms mentioned above.
Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for member service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order.
Interest-Based Advertising Preferences
We personalize your experience on our sites and mobile services by showing you advertisements that are tailored to your interests. For example, if you browse or shop for electronics with us or on other sites, we may show you ads for electronics as you continue to browse the Internet. For more information about browsing information, see Information We Receive From You.
We show you advertisements related to productexor.com Club or our advertising partners. We belong to ad networks that may use your browsing history across participating websites and mobile services to show you interest-based advertisements. You may also see ads for productexor.com Club on participating websites and mobile services based on how you browse. Learn more about interest-based advertising.
Mobile Location Settings
Some of our mobile services use your devices location information. You can adjust the location settings of your mobile device at any time to control whether your device communicates this information. You will also need to adjust your devices Bluetooth settings to completely disable the collection of Bluetooth location-related data. See your device instructions to learn more about these settings. In addition, we may offer you controls on our use of your mobile location information. See What Types of Information Do We Collect? above for more information on the types of location information we collect.
Device Camera and Microphone
Some of the features on our websites and mobile services may require access to the camera or microphone of your computer or mobile device. You must give your permission before we access your devices camera or microphone, and you can adjust the settings of your device at any time to control access to your camera or microphone. See What Types of Information Do We Collect? above for more information.
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.
You can access or update your personal information, including contact or account information, in the following ways:
Our specialized lines of business, such as health services offer specific methods to exercise privacy rights. For example, our health services operations, such as productexor.com Club Pharmacies, Vision Centers, and Clinics, provide opportunities to access or amend protected health information collected, created, or received by those operations (for example, information collected at a Walmart pharmacy to fill a prescription) as described by the Notice of Privacy Practices. If you need assistance accessing records related to your personal information collected, created, or received by our health services operations or financial services operations, please visit the What Privacy Protections Apply to Specific Types of Personal Information? section.
If you are a California resident, please refer to the What Are Your California Privacy Rights? section for additional information on your rights under the California Consumer Privacy Act.
We recognize the importance of maintaining the security of our members personal information.
We have a team of associates who are responsible for helping to protect the security of your information. Whether you are shopping on our websites, through our mobile services, or in our Clubs, we use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include physical and technical security access controls or other safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.
To learn more about measures you can take to protect the security of your personal information, please click here.
We will keep the personal information we collect from you for as long as necessary or appropriate to carry out the business purposes set forth in this Privacy Policy or any other notice provided at the time of data collection, such as providing products or services to you, supporting our business functions and operations, enabling us to communicate with you, providing marketing and personalization, and conducting research, or to satisfy our legal or contractual obligations. Where required, we will dispose of the information we collect when we no longer need it for the purposes described in this Privacy Policy or any other notice provided at the time of data collection, in accordance with productexor.com Club's retention policies and procedures.
You can contact the productexor.com Club Privacy Office online or by postal mail.
Contact Member Service for Club experience, marketing preferences, and general feedback/questions.
Contacting the Privacy Office
Email the Privacy Office - Please feel free to contact the Privacy Office with any questions or comments about this Policy or about how your personal information is handled. You can also contact us the Privacy Office via the address below:
Delete My Personal Information: California residents have the right to ask that we delete your personal information. Once we receive a request, we will delete the personal information (to the extent required by law) we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. Choosing to delete your personal information may impact your ability to use our websites and online features, including closure of your online account, and limit your use of in-store functions that require your personal information. Deleting your personal information will not cancel memberships you have purchased.
To learn more about your California privacy rights, please click here.
Nevada consumers have the right to request that a company not sell their personal information for money. productexor.com Club does not sell personal your information for money. If you have any questions about how your personal information is processed by productexor.com Club please contact us at [email protected].
Please check our Privacy Policy periodically for changes. We will provide additional notice of significant updates. We will post the date our Policy was last updated.